How to find the right plumber?

Finding the right plumber or heating engineer is a daunting task, and many times has to be done under extreme time pressure, for example when the boiler is not working on a very cold day.

We have developed a list of top criteria to help you find the right plumber and heating engineer:

  • CORGI Certificate
  •  Credentials
  • Technical Knowledge
  • Customer Service

CORGI Certificate

Any plumber or heating engineer that is going to service your boiler must be CORGI registered and be able to display their CORGI identification card (showing the CORGI shield in either orange or blue as is the new design). A new card is issued to registered plumbers and heating installers every year, so they should be relatively up to date.

Current estimates show that there are approximately 20 million gas users in the United Kingdom. With around 55,000 members in the heating and plumbing industry employing around 110,000 operatives, CORGI holds the definitive list of engineers that can service and install boilers and work on central heating systems. CORGI, which stands for Council for Registered Gas Installers, was established in 1970, and registration to it has been a legal requirement for any business working on gas heating and plumbing systems since 1991. CORGI registration is required by law in England, Wales, Scotland, Northern Ireland, Isle of Man and Guernsey for gas related systems (such as natural gas boilers). We can not over emphasise the important of dealing with a CORGI registered plumber or heating engineer. As a stark reminder, there are around 30 deaths every year form CO (Carbon Monoxide) poisoning every year. Such cases happen primarily when there is incomplete combustion, and the boiler is working incorrectly. Since carbon monoxide has no smell or colour it is impossible to see or smell it and therefore impossible to detect it before it is too late. There is a serious risk of dealing with ‘cowboys’ that are not properly trained and certified. Corgi estimates there are approximately 20,000 people working on boilers and other heating systems without the right certification and accreditation. Not only can such individual damage your system and cause further costs down the line, but the real risk is of incorrect installation that may cause serious health risk potentially leading the carbon monoxide poisoning.

Credentials and Reviews

Manufacturing industries tend to have easier comparability factors. It is easy to compare two cars’ performance (e.g. time to reach 60 miles per hour), or fuel efficiency (e.g. miles per gallon). It is much more difficult to compare performance in a service industry, such as the heating and plumbing sector in general and the boiler service and installation in particular.

n the past the general public used the traditional tool of word-of-mouth, to learn about reliable and knowledgeable plumbers. This approach is still valid today but has the limitation of size and geography. What happens if none of your trusted friends and family know of a good boiler engineer, that they could recommend warmly. What happens if you move home a new area with limited social network to rely on for such word-of-mouth?

Technical Knowledge

Modern boilers and central heating systems have become very sophisticated to improve their efficiency and value for money. Without a strong training and constant updates from manufacturers and training bodies it is getting difficult for plumbers and heating engineers to keep abreast of the rapidly changing environment.

A professional plumber will carry a respectable training CV with on going training on a regular basis on all major makes of boilers and central heating systems. Only someone who has the right initially training together with continuous training posses the right credentials to work on your boiler.

Customer Service

Modern boilers and central heating systems have become very sophisticated to improve their efficiency and value for money. Without a strong training and constant updates from manufacturers and training bodies it is getting difficult for plumbers and heating engineers to keep abreast of the rapidly changing environment.

A professional plumber will carry a respectable training CV with on going training on a regular basis on all major makes of boilers and central heating systems. Only someone who has the right initially training together with continuous training posses the right credentials to work on your boiler.

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